williamscoachtours@gmail.com 0413640155/0836255023

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Passengers are conveyed subject to and in terms of our standard conditions of carriage notwithstanding anything contained herein to the contrary


All persons entering a WILLIAMS INTERCITY vehicle and/or property owned/rented by WILLIAMS or under its control, do so entirely AT THEIR OWN RISK.

WILLIAMS INTERCITY is not liable for any loss or damages (including consequential or special damages or loss of profits), loss of life, bodily injury or damage to or loss of property of whatsoever nature and howsoever caused and whether or not caused by WILLIAMS, its directors, its officers, servants, agents or any other person acting on behalf of or under the control of WILLIAMS INTERCITY. Arising out of or connected in any way with the transportation or non-transportation by WILLIAMS INTERCITY of any passenger or persons and/or their property.

ALL PASSENGERS SHOULD ENSURE THAT THE ARE ADEQUATELY INSURED DESCRIPTION OF SERVICES WILLIAMS COACH TOURS (Pty) Ltd is a business in the transport industry that provides public Intercity travel across South Africa and private transport services / coach rentals.


Tickets are not transferable and are valid for use only by the persons to whom they are issued and for the date and time shown thereon.
It is the passengers’ responsibility to ensure that the correct information is shown on the ticket.
Any alteration to a ticket will render it invalid. Any change of trip requires the issue of a replacement ticket. Positive identification may be requested when boarding the coach.


All fares are subject to change without notice. WILLIAMS INTERCITY will only be bound by the fare charged upon the purchase ticket.


Passengers are required to be at the departure points 1 hour before the departure time shown on the ticket. Any seat not filled within 10 minutes prior to the scheduled departure time, will be offered for sale to standby passengers on a first come first served basis.


More than 7 days before departure Can refund or re-schedule, R150 admin fee applies.
No refund, no re-scheduling less than 24 hour before departure.
With any re-bookings, any increase in fare at the time of the re-booking being requested, will also be for the account of the Passenger. No Refunds on date of departure or thereafter.
WILLIAMS INTERCITY will not be bound by VERBAL

QUOTATIONS. Quotes are valid ONLY at the time the quotation is provided, unless expressly indicated otherwise.
No more than one rebooking will be allowed per ticket issued. Any increase in the cost/price of the ticket will be for the account of the passenger, payable immediately on making the rebooking.
If a passenger misses the bus, no rebooking or refund will be granted.


Any luggage ferried will be at the owner’s( luggage owner) risk.
Each fare-paying passenger is permitted to take no more than ONE ITEM of personal luggage not exceeding the total volume of 80cm x 60cm x 60cm in size or total mass not exceeding 25kg for all services. WILLIAMS INTERCITY reserves the right to refuse carriage of any item or luggage, which does not comply with these conditions.
There will be a charge of R10 per kg payable for all items / weight over the permitted baggage allowance.
WILLIAMS INTERCITY will not refund your ticket should your luggage not be accommodated on board.
Unaccompanied luggage will not be carried.
WILLIAMS INTERCITY is not responsible whatsoever for loss or damage to passengers’ hand luggage or personal effects, property or luggage subject to terms as prescribed in (a) above.
Harmful chemicals, explosives, animals, reptiles, combustible fluids or toxic substances will not be carried.
No bicycles, electronic equipment, fishing rods, surfboards, abnormal boxes or perishables will be carried unless prior arrangements are made with WILLIAMS INTERCITY Supervisor.

WILLIAMS INTERCITY will not accept liability for losses or damages to valuable items such as but not limited to cellular phones, jewellery, laptops or other computer equipment, electronic items, cash, credit cards and fragile or perishable items packed in baggage.Any claims relating to luggage loss or damage will only be considered no later than 2 days from the date of travel.


WILLIAMS INTERCITY does not provide general insurance cover for its passengers, their property and luggage.


Expectant mothers: No passengers are allowed beyond 7 months of pregnancy. Passengers beyond 6 months of pregnancy must provide a medical certificate confirming their fitness to travel.
Passengers with special needs, including passengers with medical conditions and disabilities, are required to inform WILLIAMS INTERCITY before they travel.
WILLIAMS INTERCITY reserves the right to refuse transport of ill passengers without a medical certificate confirming their fitness to travel.


Smoking is prohibited on all the coaches.


Alcohol may not be consumed on WILLIAMS INTERCITY coaches and intoxicated passengers will not be conveyed. Any intoxicated passenger found on board will be instructed to disembark immediately.
No reimbursement will occur in such an event.


No animals will be carried, with the exception of a trained guide dog accompanying a blind person.


WILLIAMS INTERCITY does not guarantee the availability of on-board video and audio material on any coach, although an effort is made.


No children under the age of 12 years will be conveyed without being accompanied by an adult.
Children younger than 1 years travel for free if not occupying a seat.
Should more than one child under 1 year old accompany the same adult, all such additional children are required to purchase tickets at full rate.


a. WILLIAMS INTERCITY Xpress Africa (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .


a. Payment may be made via Visa and MasterCard


a. Card transactions will be acquired for WILLIAMS INTERCITY (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.


a. Customer details will be stored by WILLIAMS INTERCITY (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za


a. The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


a. WILLIAMS INTERCITY Xpress Africa (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.


a. This website is governed by the laws of South Africa and WILLIAMS INTERCITY Xpress Africa (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


a. WILLIAMS INTERCITY Xpress Africa (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.


a. This website is run by WILLIAMS INTERCITY Xpress Africa (Pty) Ltd based in South Africa trading as WILLIAMS INTERCITY Xpress and with registration number 2015/373048/07 and Williams Faheem(Directors).


WILLIAMS INTERCITY will make every effort to keep the current published timetable, but services may be affected by road, weather or other conditions beyond WILLIAMS INTERCITY control. WILLIAMS INTERCITY will therefore not accept liability for any costs incurred by passengers under such circumstances. WILLIAMS INTERCITY makes every effort to ensure connections between its services where appropriate. However, no liability can be accepted for loss or damage caused by any failure to make these connections or perceived to exist with other transport operations. WILLIAMS INTERCITY reserves the right to revise seat allocations without prior notice and to operate substitute vehicles of the same standard. WILLIAMS INTERCITY reserves the right to cancel any of its services for whatever reason without notice. Under no circumstances will any liability be accepted for losses incurred by pre-booked passengers. Reimbursement in such an event would apply, however.
Any claims relating to service quality will be considered no later than 15 days from the date of travel.
Please ensure you are in possession of a valid ticket to your destination and a valid luggage sticker copy.
Please ensure you have a valid cash receipt for tickets issued on route and receipts for any form of payment made by you to the driver or consultant.
Should you be found on board without a valid ticket or receipt you will be penalized or liable for the cost of the ticket plus 50% of the value of the ticket or you will be asked to leave the coach at the nearest safe stop.
Fraud Hotline
An R2000.00 reward will be paid for any information leading to the prosecution or arrest of any staff member involved in any fraudulent activities.


Company Physical Address:16 5th Ave Newton Park
Port Elizabeth