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Select
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Passengers
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Itinerary
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Payment
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Confirmation
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Is your destination/collection point not listed? Do you have a special request for us, such as a group booking, private transfer or event? Please contact us at book@southernshuttle.co.za ASAP and we will get back to you post haste!
Step 1 - Search:
Search for a route and travel time that suits your needs from our list of available transfers.

Step 2 - Select:
Select a Route number from the provided list, make sure that you are comfortable with the times you have chosen.

Step 3 - Passengers:
Make sure you provide us with the correct SA Cell number (Regret no International Numbers) belonging to the PASSENGER as he/she will be receiving a courtesy sms with the Ticket Number. This serves two purposes.
a. The traveller can email us the Ticket Number for an emailed copy of the ticket (book@southernshuttle.co.za)
b. You will know (by contacting the passenger if you are not the traveller) that the payment of the ticket has been approved and processed successfully.


Step 4 - Itinerary:
Review your ticket before proceeding to payment. Make sure that your ticket details are correct. Remember, as per our T's & C's, an admin fee will be charged to change/correct your booking, so don't forget to double-check in order to save yourself both time and money!

Step 5 - Payment:
Select your payment option from one of two choices, Credit Card Payment or an instant EFT (SID), both of which are handled externally and are approved by South Africa's 4 major banks.

Step 6 - Confirmation:
Review your newly purchased ticket and print it if you so wish. We thank you for your valued support and patience, and look forward to welcoming you aboard Southern Shuttle!

By purchasing a ticket from Southern Shuttle, you hereby acknowledge to having read, understood and accepted the following terms and conditions:

General

Passengers are to be at their designated collection point, standing outside their vehicles, hotels, etc at least 15 minutes prior to the stipulated departure time in order to ensure that they are ready to board once the shuttle arrives. Given that we need to keep to our timetable, the shuttle will depart at the set departure time and no calls will be made to missing passengers. If our offices do call missing passengers, it is entirely at our own discretion and the call must not be misconstrued as part of the service. Should passengers miss the shuttle, the onus will fall on the passenger/s to call us on 079 571 9900 / 081 475 7575 to find out the next collection point the shuttle will be stopping at in order for them to catch up to the shuttle. The shuttle will not stop to board late-comers until the next stop it is destined to collect more passengers from.

In the event of the shuttle not being at the stipulated collection point at the indicated time for whatever reason (including but not limited to traffic conditions, human error or the unlikely event of a server crash disabling our tracking) the onus falls on the passenger to contact us on 079 571 9900 / 081 475 7575 within 5 minutes of the collection/departure time, provided that we have not already contacted them with information regarding traffic/time delays. Should the passenger not call us within the 5 minutes as stipulated above, the onus falls on the passenger to catch up to the shuttle as it will not be in a position to turn around for collection.

Passengers are requested to ensure that their given mobile number is switched on and monitored up to 24 hours prior to their transfer. Should the passengers’ mobile number not be provided and/or monitored, we cannot be held responsible for not being able to contact the passenger/s to advise them of any changes on the collection times/routes and hence will not be held liable for any additional costs incurred by the passenger should he/she miss the shuttle or ongoing transfers. International passengers are to contact us 24 hours prior to departure/collection to confirm their times and/or be notified of any variations (if applicable).

Whilst every effort will be made to ensure that passengers arrive at the designated destination on time, due to the very nature of this business, we do not hold ourselves liable for any time delays including and not limited to damages, injury and/or loss, save for what is covered by the mandatory Passenger Liability Insurance. We reserve the right to change our route to serve the best interest of the majority of passengers should the shuttle be delayed for whatever reason on any of our Northbound routes, usually prioritizing the Airport then Station. Passengers are to ensure that they have sufficient insurance cover for their personal belongings as well as adequate Travel Insurance in case of missing their flights / ongoing travel arrangements / missing the Shuttle for whatsoever reason. Passengers are requested to ensure that they book on a shuttle arriving comfortably on time to comply with the other ongoing carrier service requirements. Should flights arrive late and passengers miss the scheduled shuttle departure time, they are requested to claim their loss with the specific airline and/or entity that caused the loss as we have not caused the loss.

We reserve the right to change our times and fares without notice. Passengers that are booked on a route that will be changing will be given the option to accept the new times or cancel their ticket however they need to respond to our sms. Failure to do so, will imply acceptance of the change.
In order to comply to our Passenger Liability Insurance, passengers are to remain seated with their safety belt on at all times.

As per our Insurers, please note there is a General Exclusion The indemnity or compensation provided excludes any loss, damage or liability for damages directly or indirectly caused by, arising out of, contributed by, or resulting from any infectious, communicable and/or notifiable medical condition or any epidemic or pandemic relating to any such condition including any actual or perceived threat or fear thereof.

Load Shedding

During load shedding and for at least 15 min thereafter, we advise that cannot accept any responsibility in not being able to communicate with our passengers as it affects the Cellular Towers. Regrettably this is beyond our control. We request that passengers ensure they are at the booked collection points 15 min before indicated departure time, failing which the shuttle will leave if you are not there waiting for us when we arrive.

Printed Tickets

Tickets purchased off our website do not need to be printed. A screenshot of the Ticket Number will suffice. Ticket purchased through third parties however will need to be presented on boarding. We reserve the right to deny boarding without presentation of the requested tickets.

Special Needs Passengers

No pets or animals are allowed aboard the Shuttle with the exception of guide dogs that need to be pre-advised when booking your seats. Due to the design of our shuttles, regrettably we are not able to accommodate Disabled Passengers. We are however able to assist passengers that have booked wheelchair assistance via the airlines/have their own walkers /wheelchairs but are mobile. Wheelchairs/walkers need to be booked in as extra luggage when placing the booking with us and sufficient insurance cover needs to be taken over these items. Please note that we do not transport electric wheelchairs.

Luggage

Southern Shuttle will not transport unaccompanied luggage. Each passenger is permitted a single suitcase of standard dimensions not exceeding (H780 x W480 x D330) and not weighing more than 23kg as well as one piece of hand luggage weighing not more than 7kg (H560 x W450 x D25). Prams, portable cots, boogie boards, golf bags, etc. will carry an additional charge. The onus falls on the Passenger/s to notify us in advance via email (with their reference number) should there be any additional luggage and/or variations to the above luggage dimensions and weight as a discretionary surcharge will be levied on boarding. Please note that this is also subject to the availability of space. All luggage must be handed over for carriage in the designated trailer excluding a ladies’ standard size handbag/computer bag/small bag with valuables that can be carried onto the shuttle.The onus falls on the Passengers to ensure that their luggage is clearly identifiable and that the correct luggage is collected/handed over to them on disembarkation. Southern Shuttle will not be held liable for any lost,damaged,left behind luggage, incorrectly identified and collected luggage by other passengers and/or the re-consignment thereof.

Lost Property

Any lost, found and abandoned property handed over to us will be consigned within 48 hours (excl Public Holidays and weekends) to the SAPS,Port Shepstone, SAPS 13/Exhibit Office. During the 48 hour time frame, we do not hold ourselves responsible in any way for the property and will not be held liable should it be stolen, damaged, lost, destroyed in any manner whatsoever.

Cancellation & Refunds

All our tickets are budget priced and are non-refundable and non-transferable. Passengers are to ensure that they choose the correct departure and arrival times on our shuttle to their designated points so as to comply with their airline/shipping/Tour Operators’ requirements. For passengers who wish to cancel their tickets, provided we are advised in writing a minimum of 2 weeks prior to date of travel, a 50% refund can be requested. Any other cancellation request done before 2 weeks from date of travel are non refundable UNDER ANY CIRCUMSTANCES except for the untimely demise of the passenger. We do however permit passengers to change their out-of-season ticket/s once and at no charge provided we are requested in writing a minimum of 5 working days prior to date of travel to book@southernshuttle.co.za. Please read our section titled " Ticket Changes" for further clarity and conditions thereto.

COVID-19 POLICY For Tickets purchased for travel between 27 March 2020 to 16 Sept 2020

Any requests for changes and/or refunds due to not being able to travel because of the National COVID 19 Lockdown upto Level 2 are now closed.
No further communication will be entered into.

As at 16 Sept 2020 onwards: Whilst the world is still being plagued by COVID and until the South African Tourism/Travel market picks up to a sustainable point, we reserve the right to shift passengers' tickets to other routes on the same day giving 24 hour notice via sms. Should passengers not wish to have their tickets shifted, passengers will be given the option to a full refund of their ticket.

Duplicate Bookings made due to Paygate/Bank timing out

If your transaction is successful but yet the resultant page indicates "Failed Transaction" , this might be due to the Paygate and your selected Bank taking too much time in re-directing you, the Payee back to our site to print/view the tickets. As a courtesy and in order to prevent duplicate bookings, all successful payments ensure that the passengers (not the payee) booked via our website are sent a courtesy sms confirming the ticket number and sale (excl international numbers). This is to ensure that the payee does not initiate another booking via our website or third party Please call the passenger if you are the Payee before initializing another purchase. Should the payee proceed with another booking without doing so, we will not be in a position to credit the funds back to the Payee at a later stage as we will not be given the chance to release the duplicate seats back into the booking pool for other passengers to book. Should we be notified immediately of the duplicate booking, we will be able to reverse the payment and release the duplicate seats online again. Please note that in this second scenario, we need to be notified within 10 min of making the duplicate booking. This must be notified via email at book@southernshuttle.co.za indicating the Ticket reference numbers. There will be Administration fees levied in order to re credit the funds @ R25 per ticket per passenger as we get charged for all transactions.

Incorrectly Booked Tickets by Third Parties

Tickets booked incorrectly via a third party are non refundable by us. Passengers are to take the issue up with the issuing third party.

Ticket Changes

We permit one (1) ticket change per passenger for our out of season tickets provided the request in writing (book@southernshuttle.co.za) reaches us at least 5 work days prior to date of travel. The request needs to reach our offices during office hours Mon - Fri 08H00 - 16H00 excluding Public Holidays. Should passengers require a change to their tickets giving us less than 5 work days' notice prior to date of travel, regardless of the circumstances, a fee will be levied of the greater value between R100 and 50% of the new ticket price per passenger which will need to be paid cash on boarding. Any ticket changes will be done at our sole discretion. If we are not able to accommodate the ticket change/s, the passenger/s will forfeit their ticket/s. Note that ticket changes can only be changed to a maximum of 30 days ahead of the original date of travel with no changes being permitted during our peak seasons. Should the fare change due to a fare increase or a change of destination, the passenger will be called upon to pay the difference. Changes do not tickets to be transferred to any other passenger. No additional changes will be permitted after the first change. During our peak season no changes are permitted for free. (Peak Seasons are seen as one week prior to Public Schools Holidays commencing and persist to one week after schools commences)

Change to a collection/destination point

Any telephonic request to change a collection or drop off point is to follow it through with a sms (079 571 9900 /081 475 7575) within 15 min of making the call during office hours. Failure to advise us in writing via sms or email (book@southernshuttle.co.za)within this indicated time frame will not guarantee any change on our side as we only accept these instructions in writing. Failure to follow the above request will mean that the passenger will need to present him/herself at the originally booked point as the shuttle will be directed to that point and no other.

Missing your shuttle due to flight/bus/train delays or changes:

We do not accept losses caused to our passengers by third parties. Passengers missing our shuttle due to late arrival of flights/busses/trains/cruise liners will need to claim their losses with the entity that caused their loss of our ticket and repurchase a new ticket on our next available shuttle.

Quotes

All quotes given via SMS, WhatsApp, or via any other media are only estimates and are subject to our final quote which passengers will receive as a reply to their email once all necessary information has been supplied by the passenger/s. Quotes are valid for a stipulated period of time indicated in our reply email. Failure to forward us POP (Proof of Payment) within the said time-frame will automatically cancel the Provisional Booking and relevant seats without having to send out notification thereof. These seats will made available to other passengers. We reserve the right to change our original quote should our provisions not be met without notice.

Consumables

Please note that eating, smoking and the consumption of alcohol are prohibited at all times when aboard our Shuttle. Failure to comply with this will result in the Passenger being warned and subsequently disembarked at the nearest safe area.

Children and Infants (12 and Under)

No unaccompanied children or infants will be allowed on the Shuttle. Should any parent make use of any discounted rate for children under the age of 12yrs, the accompanying adult is to supply the driver with a copy of the child's birth certificate/ID. Failure to supply the certificate or ID will result in the full fare being levied which will have to be paid immediately cash on boarding. Parents are responsible for any mess made by their children and will be required to clean up after them. Out of courtesy to the next passenger, we request that parents ensure the good behavior of their children and that they remain seated with their seat belts on to also qualify for the Passenger Liability Insurance. Infants aged 0-3yrs will be provided with a baby chair provided the request is made at least 72 hours prior to date of travel and the booking is made via our website. As a safety precaution, we request that parents email us their booking reference number so that we can check the correct allotment of Baby Chairs for infants 0 – 3yrs.

Privacy Policy Statement

By accepting this Privacy Policy, you agree to the usage and treatment of your personal data in the manner stipulated within this Privacy Policy. The online safety of all customers is of the utmost concern to Southern Shuttle. As a result, all possible safety measures and precautions shall be adhered to in order to ensure the security of customers’ private information in accordance with the Protection of Personal Information Bill 2009

Collection of Private/Personal Information

Use of the Southern Shuttle online booking system or Agents, requires the collection of customers’ personal details including, but not limited to: names, surnames, phone numbers, disabilities, collection/destination points and flight landing/departure times. Additional information such as residential addresses will be asked for specifically should it be required in order for Southern Shuttle to render its service. Southern Shuttle will never divulge, trade and/or sell any personal information collected to secondary parties, unless required to by law. Credit card and SID payments and details are managed through SA bank approved payment gateways, MyGate and SetCom and not Southern Shuttle Pty Ltd. As such, no credit card information is stored or dealt with by Southern Shuttle Pty Ltd when doing an online booking direct with us but exclusively with MyGate and/or SetCom. Please refer to MyGate's and/or SetCom’s websites for their Privacy Policy.

Use of Private/Personal Information

Southern Shuttle’s usage of customers’ personal details is limited to the rendering of services and as such, collected private information will only ever be used to arrange collection and dropping off of Southern Shuttle passengers. Southern Shuttle will never use customers’ private information maliciously or with ill intent.
Right of admission is reserved
Our Fares & Routes and these Terms & Conditions are subject to change without notice. E & OE




Web Site Terms and Conditions of Use


1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

a. Permission is granted to temporarily download one copy of the materials (information or software) on Southern Shuttle's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

i. modify or copy the materials;
ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
iii. attempt to decompile or reverse engineer any software contained on Southern Shuttle's web site;
iv. remove any copyright or other proprietary notations from the materials; or
v. transfer the materials to another person or "mirror" the materials on any other server.

b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Southern Shuttle at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

a. The materials on Southern Shuttle's web site are provided "as is". Southern Shuttle makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Southern Shuttle does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Southern Shuttle or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Southern Shuttle's Internet site, even if Southern Shuttle or a Southern Shuttle authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Southern Shuttle's web site could include technical, typographical, or photographic errors. Southern Shuttle does not warrant that any of the materials on its web site are accurate, complete, or current. Southern Shuttle may make changes to the materials contained on its web site at any time without notice. Southern Shuttle does not, however, make any commitment to update the materials.

6. Links

Southern Shuttle has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Southern Shuttle of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications

Southern Shuttle may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Southern Shuttle's web site shall be governed by the laws of South Africa.
General Terms and Conditions applicable to Use of a Web Site.