1. EXCLUSION OF LIABILITY

1.1. All persons entering a Sebata luxury Charters vehicle and/or property owned by Sebata luxury Charters or under its control do so entirely AT THEIR OWN RISK.
1.2. Sebata luxury Charters is not liable for any loss or damages (including consequential, special damages or loss of profits), loss of life, bodily injury or damage to or loss of property of whatsoever nature and howsoever caused, and whether or not caused by Sebata luxury Charters, its directors, its officers, servants, agents or any other person acting on behalf of or under the control of Sebata luxury Charters arising out of or connected in any way with the transportation or non-transportation by Sebata luxury Charters of any passenger or persons and/or their property.

2. TICKETS

2.1The ticket is proof of the agreement of transport between Sebata luxury Charters, the purchaser of the ticket and the passenger (the Parties). These terms and conditions apply to the issue of such ticket/s and together constitute the entire agreement between the Parties.
2.2A ticket is valid for use only by the passenger to whom it is issued and for the route, date and time shown thereon. The passenger will be required to produce their unique ticket reference number and appropriate identification to board the bus and check in.
2.3It is the PASSENGERS’ RESPONSIBILITY to ensure that the correct information is shown on the ticket. Any alteration to a ticket may render it invalid.
2.4Tickets are non-transferrable.
2.5Lost tickets are non-refundable.
2.6Only tickets purchased from Sebata luxury Charters, or its appointed agents will be valid. Any ticket/s obtained from any other source other than an appointed agency will be void and the bearer of such ticket/s shall have no claim whatsoever against Sebata luxury Charters, its directors, its staff, its representatives or any other person acting on behalf of or under the instruction of Sebata luxury Charters, for any damages whatsoever.

3. CANCELLATION POLICY

A ticket may be cancelled subject to the following:
3.1 More than 24 hours before departure, a refund or re-schedule is permitted and a R200.00 admin fee applies.
3.2 At or less than 24 hours to 1 hour before departure, only a re-schedule is permitted and a refund is not permitted, an R150.00 admin fee applies.
3.3 No refund or rescheduling will be permitted within 1 hour of the scheduled departure.
3.4 With any re-scheduling, any increase in fare at the time of the re-booking being actioned will also be for the account of the Passenger. No Refunds are permitted on the date of departure or thereafter. Any change to a ticket requires a new ticket to be issued by Sebata luxury Charters and it does not guarantee the availability of a similar ticket class, fare, discount, seat or reserved seating.
3.5 Sebata luxury Charters will not be bound by VERBAL QUOTATIONS. Quotes are valid ONLY at the time the quotation is provided in writing unless expressly indicated otherwise.

4. TIMETABLES AND SCHEDULES

4.1. Passengers are requested to be at the applicable terminal or pick-up point 30 MINUTES before departure. Should a passenger be late for the scheduled departure time, a new ticket will have to be purchased.
4.1. Reservations / booked seats that are not filled/occupied 5 MINUTES before departure will be offered to stand-by passengers on a first come first serve basis.
4.2. Passengers are requested to be at the applicable terminal or pick-up point 30 MINUTES before departure. Should a passenger be late for the scheduled departure time, a new ticket will have to be purchased.
4.3. Whilst Sebata luxury Charters will make all reasonable efforts to keep to its scheduled timetables, Sebata luxury Charters and its sub-contractors DOES NOT guarantee any arrival or departure times, and it does NOT accept any liability for any loss including consequential loss or damage incurred by any passenger, or inconvenience experienced by any person, due to a delay or cancellation of any service for whatsoever reason.
4.4. Sebata luxury Charters reserve the right to cancel any of its services for any reason WITHOUT prior notice. Sebata luxury Charters is NOT liable for any loss, consequential or otherwise, or damage incurred by passengers because of such cancellation.

5. BREAKDOWNS, DELAYS AND CANCELLATION OF SERVICES

5.1. NO REFUNDS will be paid in the event of a breakdown or a delay.,
5.2. In the event of a breakdown or delay Sebata luxury Charters WILL NOT be held liable for connecting services, scheduled meetings, free refreshments, accommodation or any form of transportation or compensation.,
5.3. Services may be cancelled due to adverse operational conditions including but not limited to force majeure, man-made impediments including strike action or mass looting, etc.,
5.4. NO REFUNDS will be issued if a service is cancelled due to weather or any adverse conditions that are beyond Sebata luxury Charters control.,
5.5. All passengers will be rebooked for an alternative date and time as per the passenger’s request.,
5.6. Sebata luxury Charters reserve the right to shuttle passengers between stops.,

6. SMOKING, USE OF DRUGS AND ALCOHOL

6.1. Sebata luxury Charters reserve the right to refuse to undertake the conveyance of any passenger/s found to be intoxicated, using drugs or smoking on board. Any passenger may be denied boarding should they be deemed as intoxicated or inebriated.
6.2. Any person found in breach of Sebata luxury Charters terms and conditions regarding the consumption of alcohol, use of drugs or smoking will be DISEMBARKED immediately at the NEXT SAFE AREA and no compensation, refund or rescheduling of service requests will be entertained. In addition, should the need arise, legal action may be initiated against the perpetrator that is found in breach of this or any other specified terms and conditions of carriage.

7. PETS

7.1. Only a trained guide dog that is certified to provide the required service to its owner may be permitted on board within specific guidelines and at Sebata luxury Charters discretion. A certificate may be requested for the guide dog.
7.2. With the exception of 7.1 above, NO PETS or animals will be allowed on any Sebata luxury Charters coach or shuttle bus.

8. TRANSPORTING OF PASSENGERS

8.1.No unaccompanied children UNDER the age of 12 years will be transported. Sebata luxury Charters reserves the right to refuse the transport of any minor child or person and shall not be held liable for its refusal; Sebata luxury Charters is further indemnified against any apparent loss, consequential loss or damages of whatever nature because of such a refusal.
8.2.Children aged LESS THAN 36 months will be transported for free, PROVIDED that they sit on the Parent/Guardian’s lap. Children 36 months and older will pay the ADULT FARE. Proof of the child’s age is required at the time of purchasing the ticket and boarding the bus. If there is MORE THAN ONE child under 36 months, only one child will be entitled to travel on the Parent /Guardian’s lap without paying.
8.3.Sebata luxury Charters reserve the right to refuse to transport sick passengers and pregnant women visibly in their advanced stages of pregnancy (generally 7 months and over). Permission to travel will be at the SOLE DISCRETION of the company’s representative/s that is duly entitled to make such a determination (the boarding master and/or supervisor or company representative on duty will make this determination).
8.4.Passengers that have a medical condition including a chronic condition must consult their medical practitioner prior to travel. Passengers with any special needs are required to inform the Sebata luxury Charters reservations, agent or consultant, when making the reservation and inform the Sebata luxury Charters representative on the day of departure of their specific condition prior to travelling with Sebata luxury Charters.
8.5.Passengers with disabilities or in a wheelchair are advised to inform the reservations agent or consultant of their condition prior to booking a ticket.
8.6.The wearing of seat belts is always compulsory. Adults are to ensure that their children are always secured whilst travelling with Sebata luxury Charters. Sebata luxury Charters will not be held liable for any injury, disability or death as a result of any passengers’ negligence prior to, during or at the end of a journey.

9. LUGGAGE

9.1. A maximum of 1 x pieces of regular baggage not exceeding 25kg in total will be permitted per ticket holder. Excess baggage/luggage fees will be charged for baggage/luggage more than this provision at the time of reservation or

Boarding/check-in.

9.2. On selected services, Sebata luxury Charters may accept the transporting of boxes, bags and any other commercial goods classified as excess baggage and within a specified dimension per piece. Sebata luxury Charters reserve the right to accept any of the above-mentioned items and will charge for them according to size and weight in excess of the stipulated baggage allowance.
9.3. Unaccompanied luggage will not be accepted for transportation.
9.4. Sebata luxury Charters will not be held responsible for any lost or damaged baggage/luggage or any loss of personal items or valuables.
9.5. t is the passenger’s responsibility to ensure that their bags are tagged correctly.
9.6. Baggage/luggage must not include fragile, valuable or perishable items in Checked Baggage. These also include artwork, money, debit/credit cards, jewelry, computers/laptops, personal electronic devices, cellular telephones, photographic equipment, medical equipment, audio and video equipment including, but not limited to, televisions, radios, iPods, GPS equipment, stereo equipment, VCR players, specialized equipment, crockery, valuable business documents, passports and other identification documents, any keys, dangerous goods, as well as flammable liquid transported in any container.
9.7. There will be a charge of R20 per Kg payable for all items/ weight over the permitted baggage allowance. Sebata luxury Charters will not refund tickets should the excess baggage not be able to be accommodated onboard.

10. INSURANCE

10.1 Sebata luxury Charters do not offer general insurance coverage for its passengers, their property or their luggage. It is the responsibility of the passenger to ensure that he/she is adequately insured.

11. GENERAL

11.1 Sebata luxury Charters DOES NOT provide specific seating or guarantee sitting together in a case of more than one passenger. The right of admission is reserved.
11.2 Sebata luxury Charters reserve the right to revise seat allocations WITHOUT PRIOR notice and to operate substitute vehicles of a different standard from those advertised should operational requirements or circumstances so dictate.
11.3 Fares are subject to change WITHOUT prior notice from Sebata luxury Charters.
11.4 Should you have a complaint concerning Sebata luxury Charters, you should inform Sebata luxury Charters as soon as possible within 7 days of the incident. Sebata luxury Charters will not consider any complaints after 7 days. Any complaints should be emailed to (Email will be provided by Carma)
11.5 Sebata luxury Charters broadcast family-friendly video and audio material on all coaches where possible and do not promise the availability of onboard material or entertainment on any coach.
11.6 Sebata luxury Charters reserve the right to inspect the ticket, travel documents, luggage, goods, packages and parcels of any passenger. Sebata luxury Charters reserve the right to refuse to transport or continue to transport, any passenger/s or their luggage or goods for a bona fide reason.
11.7 The terms and conditions as detailed in the conditions of carriage shall be severable of each other. Should any of these terms and conditions be found to be invalid, the said term or condition shall not affect the validity of the remaining or any other terms and conditions of carriage.

12. PARATE EXECUTIE AND ACQUISITION OF PROPERTY IN COMPANY’S POSSESSION

12.1 If property has been unclaimed by customer/passenger and has not been collected for a period within 90 days from the date of the Bus trip, the Company may cause the property to be sold by either public auction or private treaty, as the Company in its sole discretion may determine.
12.2 The Company may acquire all or any of the property (without prejudice to the rights of the Company to purchase such property at any such sale by public auction) at a price equal to the fair value thereof.
12.3 The Company is entitled to convey valid title in the property to any purchaser thereof (including Company). The Company may, in its absolute discretion, apply the net proceeds of such sale or the purchase price payable by the Company after deducting therefrom all costs and expenses incurred in or about the realization of the property and the exercise by the Company of its rights in reduction or discharge, to the Customer’s indebtedness to the Company. Without prejudice to such other rights as the Company may have at law, the residue (if any) remaining after the net proceeds of such sale or purchase price payable have been applied as aforesaid shall be paid to the Customer or the person legally entitled there

FOR ANY QUERIES, PLEASE CONTACT OUR CALL CENTRE ON +27 839238375


CUSTOMER PRIVACY POLICY

a. Sebata Luxury Charters (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .

PAYMENT OPTIONS ACCEPTED

a. Payment may be made via Visa and MasterCard

CARD ACQUIRING AND SECURITY

a. Card transactions will be acquired for Sebata Luxury Charters (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

CUSTOMER DETAILS

a. Customer details will be stored by Sebata Luxury Charters (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

MERCHANT OUTLET COUNTRY & TRANSACTION CURRENCY

a. The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

RESPONSIBILITY

a. Sebata Luxury Charters (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

COUNTRY OF DOMICILE

a. This website is governed by the laws of South Africa and Sebata Luxury Charters (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

VARIATION

a. Sebata Luxury Charters (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

COMPANY INFORMATION

a. This website is run by Sebata Luxury Charters (Pty) Ltd based in South Africa trading as Sebata Luxury Charters and with registration number 2019/569313/07 and BISSESSAR, SURESH & BISSESSAR RAGENIE (Directors).

GENERAL

sebataluxurycharters will make every effort to keep the current published timetable, but services may be affected by road, weather or other conditions beyond Sebata Luxury Charters control. Sebata Luxury Charters will therefore not accept liability for any costs incurred by passengers under such circumstances. Sebata Luxury Charters makes every effort to ensure connections between its services where appropriate. However, no liability can be accepted for loss or damage caused by any failure to make these connections or perceived to exist with other transport operations. Sebata Luxury Charters reserves the right to revise seat allocations without prior notice and to operate substitute vehicles of the same standard. Sebata Luxury Charters reserves the right to cancel any of its services for whatever reason without notice. Under no circumstances will any liability be accepted for losses incurred by pre-booked passengers. Reimbursement in such an event would apply, however.
Any claims relating to service quality will be considered no later than 7 days from the date of travel.
Alert
Please ensure you are in possession of a valid ticket to your destination and a valid luggage sticker copy.
Please ensure you have a valid cash receipt for tickets issued on route and receipts for any form of payment made by you to the driver or consultant.
Should you be found on board without a valid ticket or receipt you will be penalized or liable for the cost of the ticket plus 50% of the value of the ticket or you will be asked to leave the coach at the nearest safe stop.
Fraud Hotline

SebataLuxuryCharters (PTY) LTD CONTACT DETAILS

Company Head office, Midrand Ticket Office Engen 1 Stop Rd,Halfway House EstateBig bird north side Midrand 1685
Email: SebataLuxurycharters.SEBATAGROUP@outlook.com
Telephone: 011 868 1809