Email: info@makalalatrans.co.za | Call: 0210651591
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Passengers are conveyed subject to and in terms of our standard conditions of carriage notwithstanding anything contained herein to the contrary

DESCRIPTION OF SERVICES

a. We provide public transportation within South Africa, getting you where you need to be.

DEPARTURE TIME

a. Passengers are required to be at the departure points 1 hour before the departure time shown on the ticket. Any seat not filled within 15 minutes prior to the scheduled departure time, will be offered for sale to standby passengers on a first come first served basis.

REFUNDS

a. NO REFUNDS WILL BE GIVEN 1 (ONE) HOUR AFTER BOOKING

FARES & DISCOUNTS

a. All fares are subject to change without notice.
b. No discounts. All passengers pay the full fare.
c. Infants travel for free if not occupying a seat.

CHILDREN

a. No children will be conveyed without being accompanied by an adult.

MEDICAL

a. Pregnant passengers over 7 (seven) months need to produce a doctors letter to confirm that they are fit to travel.

ON BOARD FACILITIES

a. TV
b. Charging ports
c. Toilets
d. Adjustable seats

LUGGAGE (PERSONAL)

a. 0 – 20 kg free.
b. R5.00 per kg beyond 20kg.

CUSTOMER PRIVACY POLICY

a. Makalala Transport shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .

PAYMENT OPTIONS ACCEPTED

a. Payment may be made via Visa and MasterCard

CARD ACQUIRING AND SECURITY

a. Card transactions will be acquired for Makalala Transport via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

CUSTOMER DETAILS

a. Customer details will be stored by Makalala Transport separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

MERCHANT OUTLET COUNTRY & TRANSACTION CURRENCY

a. The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

RESPONSIBILITY

a. Makalala Transport takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

COUNTRY OF DOMICILE

a. This website is governed by the laws of South Africa and Makalala Transport chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

VARIATION

a. Makalala Transport may, in its sole discretion, change this agreement or any part thereof at any time without notice.

COMPANY INFORMATION

a. This website is run by Makalala Transport based in South Africa trading as Makalala Transport and with registration number 2021/346906/07 and Bonga Makalala (Owner).

MAKALALA TRANSPORT CONTACT DETAILS

Company Physical Address: Joe Gqabi Stockroad Cape Town station
Email: info@makalalatrans.co.za | makalalatrans@gmail.co.za
Telephone: 0210651591 | 0210651590